At Puriel, your satisfaction is our top priority. If your purchase doesn't quite meet your expectations, we are here to help make it right. Here is everything you need to know about our returns and refunds process:

Returns

14-Day Window: You have 14 days from the date of delivery to return your item for a refund if item is found defective.

How to Start: To initiate a return, please send an email to purielmt@gmail.com with your order number and details.

Refunds

Processing: Once your return is received and inspected, we will send you an email notification regarding the status of your refund.

Timeline: Approved refunds are automatically credited back to your original payment method within 5 to 7 business days.

Shipping Fees: Please note that original shipping costs are non-refundable.

Damaged or Defective Items

Immediate Support: If your order arrives damaged or faulty, please contact us right away at purielmt@gmail.com or by using the contact us page on our website.

Our Guarantee: We will happily arrange a replacement or issue a full refund at absolutely no extra charge to you.

Need assistance? Our team is always here to ensure you have a seamless shopping experience. Don't hesitate to reach out!